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Five-Star Client Service
Featuring: Ken Jacobs
Agency leaders know that merely offering solid strategic counsel, creative programming, and execution with excellence is now considered “point-of-entry.” And, in today's competitive market, it will take distinctive, superior client service to help fuel an agency’s recovery from the Great Recession.
In this session, attendees will learn:
- Fifteen things that heralded brands like Zappos, Ritz-Carlton and Nordstrom and others do to create client “Wow”
- The critical role of timing
- The importance of providing five-star client services every day, to all clients, even the ones that you don't like!
- How to:
- Better understand clients’ worlds
- Use improved communications to enhance client satisfaction
- “Surprise and delight” clients
This is the kind of superior client service that gets clients to expand budgets, provide referrals, and rave about your agency. Attendees are encouraged to share their client service horror stories and “home runs."
Register Online Here »
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Ken Jacobs is the principal of Jacobs Communications Consulting LLC, which helps public relations and other communications agencies with three critical issues: 1) Growing and managing business; 2) Improving client service; and 3) Enhancing staff performance, motivation, retention and attraction. It does so via its consulting, training, and coaching programs.
Learn more about Ken by following him on Twitter.
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